Refund policy
At Bagmora, we are committed to providing top-quality Handbags products and ensuring your complete satisfaction. If you are not fully satisfied with your purchase, we have established a straightforward and transparent return process.
1. Return Timeframe
- 30-Day Policy: We provide a 30-day return window, meaning you have 30 days from the date of delivery to initiate a return request.
- Acceptance: We accept returns for both defective and non-defective products.
- Expiration: If more than 30 days have passed since your item was delivered, we cannot process a refund or exchange.
2. Return Eligibility & Conditions
For a return to be accepted, the product must satisfy these criteria:
- Condition: The item must be brand new, unused, and in the exact condition you received it.
- Packaging: The product must be returned in its original packaging with all inserts included.
- Proof of Purchase: A valid receipt or order confirmation is mandatory for processing any return.
3. Return Shipping Expenses
We believe in transparency regarding shipping responsibilities:
- Customer Responsibility: For all returns (including change of mind or incorrect size/color), the customer is responsible for arranging the return label and paying all return shipping costs. Shipping costs are non-refundable.
- Return label: Customer’s responsibility.
4. Restocking fee
- No Hidden Charges: We do not impose any hidden costs on our returns. There is a $0 Restocking Fee.
5. Return Process Instructions
To start a return by mail, please complete the following steps:
- Step 1 — Reach Out: Send an email to Support@bagmora.shop including your order number and the reason for returning the item.
- Step 2 — Get Authorization: Our customer support team will reply within 24 Hours with detailed instructions.
- Step 3 — Return the Package: Securely pack the item and mail it to our physical address 23 W 16th St, New York, NY 10011, USA
6. Refund Issuance & Timelines
- Inspection: After we receive and inspect your returned package at our facility, we will notify you regarding the approval status of your refund.
- Refund Method: Approved refunds will be credited back to the bank or mutual agreed refund method.
- Processing Time: Our refund process time is 7 Business Days once the return has been approved. Your financial institution may require additional time to post the funds to your account.
- Currency: All refunds will be issued exclusively in the US Dollar ($).
7. Exchanges and Order Cancellations
- Exchanges: Yes, we accept exchanges. To exchange an item, return the original product following the steps above and place a new order.
Cancellations: If you need to cancel your purchase, you must do so within our cancellation window of 24 Hours.